Something broken, or something missing?
Tell us either way. Write to the address that fits and a person reads it — we answer during Cairo working hours, usually within one working day.
Where to write
A bug, an account you cannot get into, a group that will not load, or a feature you want us to build.
Rolling BBright out across a school, training teachers, or checking it against your data rules.
Ask for a copy of your data, correct it, or have your account and everything in it deleted.
Before you write
Three lines in your first email save a round trip and get you an answer the same day.
The device and app — iPhone, Android, or the web, and which browser.
The email or phone number on the account, and whether you signed in as a teacher, student, or parent.
What you did, what you expected, and what happened instead. A screenshot beats a description.
Get the app
Most problems are already fixed in the current release. Update before you write, then tell us the version number if it persists.
The AI that writes the homework, marks it, explains it to the student and keeps the parents in the loop, for every group a teacher runs.
